Effective Date: 24 October 2026
These Terms govern the Britify Fix customer app, Britify Fix Biz provider app, website and related services (the Platform). The Platform is operated by BRIT FIX SERVICE & GENERAL MAINTENANCE LTD, company number 15464409, registered in England and Wales. Britify Fix is a marketplace connecting customers with independent property maintenance and repair companies. The contract for physical work is generally between the customer and the selected company.
Users must be at least 18 and provide accurate account information. Companies must provide truthful business details and ensure their representatives are authorised. We may require email verification and identity verification before enabling certain account features.
Users must accept these Terms and acknowledge the Privacy Policy when registering. Consent to promotional email or SMS is optional and requested separately. Declining marketing does not prevent registration solely on that basis.
Customers, company representatives and providers may be required to submit a valid passport, national identity card or similar identification document for manual review. Information must be genuine and current. Britify Fix may restrict accounts where verification cannot be completed or there are reasonable fraud concerns, subject to applicable law. Document images are handled and deleted after verification as described in the Privacy Policy.
Customers may post job descriptions, images and property locations. Information must be accurate, and known hazards should be disclosed. Posting a request does not guarantee a quotation.
Independent companies may submit quotations. Customers choose whether to accept an offer. Acceptance generally creates a service contract between the customer and the selected company. Any changes to scope or price should be agreed before extra work begins.
Before acceptance, providers normally see limited job details and general location, not the full address or direct contact details. After acceptance, the selected provider receives information reasonably necessary to perform the work.
Where offered, customers may pay through Stripe or pay the selected company directly after completion. Prices, service charges and payment options should be disclosed before the customer commits. Stripe processes card payments; direct payments are handled by the provider. Applicable provider commissions are governed by the individual provider agreement.
For eligible Stripe bookings, the Platform operates a seven-day post-completion review process before the company payout is released, subject to the actual payment arrangement and Stripe capabilities. Customers may report concerns during that period. A complaint may delay payout where lawful and technically possible. This review process does not restrict statutory consumer rights or amount to a regulated escrow guarantee.
Customers may request cancellation. Some distance service contracts are subject to a statutory 14-day cancellation period and exceptions. If a customer requests work to start during that period, lawful charges for services supplied may apply where legal requirements have been met. Completion of services may affect cancellation rights only where the necessary legal conditions are satisfied. Nothing in these Terms removes mandatory consumer rights.
The independent provider must perform work with reasonable care and skill and comply with applicable law. Customers may have statutory rights to repeat performance, a price reduction or other remedies. Customers can contact the provider and support@britifyfix.co.uk about problems. Britify Fix may facilitate a review or discussion but does not guarantee a particular outcome.
Refunds depend on the service contract, statutory rights and the payment route. Where paid through Stripe, any approved refund may be processed through applicable payment systems. For direct payments, the company receiving the money is responsible for refunds it legally owes. The seven-day review period does not end statutory rights.
Customers must provide accurate job information, arrange lawful access, disclose known hazards, pay agreed charges when due and communicate respectfully. Illegal or unsafe requests are prohibited.
Companies must comply with applicable business, trade, safety and consumer requirements. Companies choose service areas and decide whether to quote. The Platform does not guarantee bookings or income.
Companies are responsible for the accuracy of quotations, worker qualifications, availability, insurance where required, work quality, safety, employees and subcontractors, and compliance with applicable law. Providers must inform customers promptly if they cannot perform accepted work.
Stripe payout timing depends on the relevant payment arrangements and the seven-day review process for eligible jobs. Commission rates may vary by company agreement and must be disclosed before the company becomes bound to pay them. Direct-payment bookings may still incur commission under the applicable agreement. Payout arrangements are not described as regulated escrow.
Where direct payment is offered, the provider is responsible for collecting payment, issuing applicable invoices or receipts, paying taxes and providing legally required refunds.
Britify Fix does not itself provide insurance for independent companies’ work or an independent insurance-backed workmanship guarantee. Providers remain responsible for their legal obligations and any guarantees they give.
Providers must use customer addresses and contact information only for legitimate work-related purposes or other lawful processing. Providers must protect information from improper disclosure and comply with applicable data protection law.
Customers and companies should cooperate in good faith to resolve complaints. Britify Fix may review information and facilitate communications for Platform or payment administration without becoming the contractor for physical services.
Fraud, harassment, illegal activity, misleading quotations, unauthorised use of data, security interference and fake reviews are prohibited. Reviews must reflect genuine experiences. Britify Fix may moderate content where appropriate and lawful.
The Platform may experience maintenance or outages. Accounts may be restricted or suspended for fraud, serious misuse or security concerns, subject to applicable law and fair procedures.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot legally be excluded. Nothing limits mandatory consumer rights. Providers are responsible for their contracted services. Any limitation of Britify Fix liability applies only where lawful and fair.
The Platform’s original software, design, branding and content belong to Britify Fix or its licensors. Unauthorised copying or misuse is prohibited.
Personal information is processed as explained in the Britify Fix Privacy Policy.
We may amend these Terms with notice or agreement where legally required. These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections and applicable jurisdictional rights.
BRIT FIX SERVICE & GENERAL MAINTENANCE LTD, company number 15464409, Derby, England, United Kingdom. Website: https://britifyfix.co.uk. Email: support@britifyfix.co.uk.