Effective Date: 24 October 2026
Britify Fix is operated by BRIT FIX SERVICE & GENERAL MAINTENANCE LTD (company number 15464409), registered in England and Wales. This notice applies to the Britify Fix customer app, Britify Fix Biz provider app, website and associated services. We process personal data under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
We collect names, email addresses, phone numbers, account identifiers and login information; property addresses and postcodes; job descriptions and photographs or videos; quotations, bookings, transaction records, communications, reviews and complaints. We may also process identity documents (such as passports or national identity cards) for verification, and technical, security or usage information where our systems collect it.
We collect business names, business contacts, representatives’ information, service areas, quotations, bookings, payment and payout details, commissions, communications, and identity documents of company representatives or service providers where verification is required.
We use information to create and manage accounts; verify identities; prevent fraud; publish job requests; match customers with service providers; facilitate quotations, bookings and communications; administer payments, refunds and disputes; maintain security; comply with legal obligations; and send necessary service notifications. We send promotional email or SMS only where permitted by applicable law and the user’s marketing preferences.
Before a customer accepts a quotation, providers normally see limited job information and general location details, not the full property address or direct contact details. Once the customer accepts a quotation, the selected company may receive the address and contact information necessary to perform the work. Customers should avoid including unnecessary sensitive information in job descriptions or photos.
Stripe processes card payments where customers select that option. Britify Fix receives relevant payment amounts, status and transaction references, rather than full card numbers. Where direct payment to the service provider is available, the provider is responsible for its own payment records. Payment and payout records may be retained for accounting, disputes and legal obligations.
Customers and service providers may be asked to upload photographs or copies of identity documents. Authorised Britify Fix administrators manually review these documents to verify identity and help prevent fraud. Identity document images are deleted after verification in accordance with our operational deletion procedures. We may retain limited verification status or audit information where necessary and lawful. Identity documents are not used for marketing.
Our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests such as security and fraud prevention, and consent where required, including for certain marketing or non-essential technologies.
We share necessary information with the selected service company after booking acceptance; payment providers such as Stripe; hosting, security and technical suppliers; professional advisers; and public authorities where legally required. Service providers may act as independent controllers when delivering their services. We do not sell personal information to advertisers.
We apply organisational and technical safeguards intended to protect personal information. We retain account, service, financial and complaint records only as long as needed for legitimate purposes and applicable legal requirements. Identity document images are deleted after verification under our deletion procedures. Other records may be retained for lawful accounting, fraud prevention and dispute-resolution purposes.
We process the property location entered or selected by customers to provide services. Depending on enabled app features and third-party tools, technical information, device location or analytics information may also be processed. Non-essential cookies and similar technologies are subject to applicable consent requirements. Actual collection depends on the deployed apps and their service providers.
Where personal information is transferred outside the UK, we apply safeguards required by applicable UK data protection law.
Marketing emails and SMS messages are optional. Consent to marketing is requested separately from acceptance of the Terms & Conditions and acknowledgement of this Privacy Policy. Users may leave marketing unchecked and still register. Users can withdraw marketing consent through available unsubscribe or opt-out mechanisms or by emailing support@britifyfix.co.uk. Essential booking, payment, account and security messages are not marketing.
Subject to applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing, and withdraw consent where processing relies on consent. You may complain to the UK Information Commissioner’s Office (ICO). Contact support@britifyfix.co.uk to exercise your rights.
The Platform is intended for people aged 18 and over.
We may update this Privacy Policy. We will update the effective date and provide notice where legally required.
BRIT FIX SERVICE & GENERAL MAINTENANCE LTD, company number 15464409, Derby, England, United Kingdom. Website: https://britifyfix.co.uk. Email: support@britifyfix.co.uk.