Effective Date: 24 October 2026
Britify Fix Biz is a marketplace service operated by BRIT FIX SERVICE & GENERAL MAINTENANCE LTD (company number 15464409). It connects independent service companies with customers seeking property maintenance and repair services. The service contract for physical work is normally between the customer and the selected provider.
Providers must be at least 18, provide accurate business and representative details, and have authority to act for their company. Providers are responsible for required registrations, licences, qualifications and legal compliance. Account verification may be required before access to certain functions.
Providers must accept these Terms and acknowledge the Privacy Policy during registration. Optional email/SMS marketing preferences are requested separately and are not a condition of registration.
Britify Fix may request genuine identity documents from owners, representatives or service providers and business certificates to prevent fraud and protect users. Administrators review identity images manually and delete them after verification under applicable deletion procedures. Accounts may be restricted where verification fails, subject to law and fair procedures.
Providers select their service areas and may quote on relevant jobs. Quotations must accurately state price, scope, exclusions and conditions. Providers must not misrepresent skills, licences, availability or insurance. There is no guarantee of any volume of leads or bookings.
A customer’s full service address and direct contact details are normally withheld until the customer accepts a quotation. Once received, providers must use this information only for performing the agreed work or another lawful purpose and must keep it secure.
Acceptance of a quotation creates a service agreement between the customer and provider. Providers are responsible for workers, subcontractors, safety, workmanship, appropriate qualifications, applicable insurance and compliance with consumer law. Additional work or charges require customer agreement. Completion evidence may include photographs.
Depending on the booking, customers may pay through Stripe or pay the provider directly after completion. Providers are responsible for direct-payment collection, invoices, taxes and any legally required refunds. Stripe payout timing depends on applicable payment arrangements and legal restrictions.
For eligible Stripe-paid jobs, Britify Fix intends to administer a seven-day review period after work is recorded as completed before processing eligible provider payouts. Complaints may delay payouts only where technically and legally permitted. This is not an escrow guarantee and does not limit consumer statutory rights.
Commission rates vary depending on the individual company's agreement with Britify Fix. Applicable fees should be disclosed before a provider becomes committed. For direct-payment jobs, any commission obligations follow the individual agreement.
Providers should promptly report inability to perform accepted work and cooperate with cancellations, complaints and dispute reviews. Consumers may have statutory cancellation and remedy rights, including rights that extend beyond seven days. Britify Fix may facilitate communication but does not guarantee a particular resolution.
Providers are independent businesses, not employees of Britify Fix. Britify Fix does not provide provider insurance or an independent insurance-backed workmanship guarantee. Providers remain responsible for their legal duties and liabilities.
Fraud, harassment, unlawful work, misleading quotations, misuse of personal information and manipulated reviews are prohibited. Britify Fix may moderate prohibited content and restrict accounts for legitimate security or compliance reasons, subject to applicable law.
The service may be interrupted for maintenance or technical reasons. Nothing excludes liability for death or personal injury caused by negligence, fraud or other liability that cannot lawfully be excluded, or restricts mandatory consumer rights. Britify Fix remains responsible for its own legal obligations.
Personal information is handled according to the Britify Fix Biz Privacy Policy. Platform branding, software and original materials remain owned by or licensed to Britify Fix or its operator.
Terms may be updated with notice and agreement where required. These Terms are governed by England and Wales law subject to mandatory protections. Contact BRIT FIX SERVICE & GENERAL MAINTENANCE LTD, Derby, England, United Kingdom; support@britifyfix.co.uk; https://britifyfix.co.uk.